Purchase and delivery terms

The terms of use have been updated on 17.10.2021

1. GENERAL

1.1. These terms of use regulate the legal relations arising between Ferla OÜ, registry code 16088921 (Entrepreneur) and the person who made the purchase (Customer) when buying and selling FERLA brand products in the ferla.ee sales environment (e-shop).

1.2. In addition to these terms and conditions, the legal relations arising from the marketing of products through the e-store are regulated by the laws of the Republic of Estonia.

1.3. The company may change the terms of use of the e-store and the prices of products and services. Changes will be notified in the e-shop environment. The terms and prices valid at the time of the transaction are applied to the transaction.

2. PRICE

2.1. The prices of the products are in Euros (€), they are listed on the product sheet and VAT is not added.

2.2. Transport is added to the prices of the products. The possible modes of transport are as follows:

2.2.1 “Itella Smartpost” - Delivery time is 2-4 days across Estonia.
2.2.2 “By agreement with the seller” - the goods are received by agreement.

The delivery method is selected and the delivery fee is calculated in the shopping cart.

2.3. If there is a discount code, the discount of the product is calculated after entering the discount code in the shopping cart.

2.4. The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.

3. PLACING AN ORDER

3.1. The customer adds the product to the shopping cart after selecting the product and, if necessary, the size on the product page, using the "Add to cart" button.

3.2. It is possible to change the quantities in the shopping cart and remove products from the shopping cart until you place an order for the product.

3.3. To place an order, enter the necessary data in the shopping cart, select the method of receipt and press the "Place order" button.

3.4. The order is considered finalized after clicking the "Submit order" button.

3.5. The Company will send a notice of the order confirmation to the Customer's e-mail address.

3.6. In the absence of the Product ordered by the Customer, the Company cancels the order. The order can be canceled in part or in full. The Customer will be notified immediately of the canceled order. In case of partial cancellation, the Entrepreneur may ask the Customer for wishes to handle the rest of the order - whether to send it or also to cancel it.

4. PAYMENT

4.1. The Customer pays 100% in advance for purchases made in the online environment (e-shop).

4.2. Orders can be paid for with Estonian bank links and by transfer.

4.3. Payment is made outside the secure environment of the e-store - when paying by bank link in the secure environment of the respective bank, when paying by credit card in the secure environment of Maksekeskus AS (http://maksekeskus.ee/) and in the case of Montonio payments in the secure environment of Montonio. The company does not have access to the customer's bank and credit card details.

4.4. After placing the order, the Company will post the goods to the address indicated by the Customer.

5. DELIVERY OF PRODUCTS TO THE CUSTOMER

5.1. The e-shop delivers products within Estonia.

5.2. The products are delivered to the customer as services offered by Itella SmartPOST OÜ. In the Itella SmartPOST shipment tracking environment at uus.smartpost.ee/saadetise-otsing.

5.3. The Company shall pay the costs associated with the delivery of the Products.

5.4. The undertaking fulfills the orders, ie delivers the order to the post office for dispatch no later than within 3 working days after the confirmation of the order. Delivery of the product to the Customer depends on the postal services. The approximate arrival time is 1 to 3 working days. That is, the total delivery time can be up to 5 working days.

6. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCTS

6.1. The Client has the right to withdraw from the transaction without giving a reason within 14 calendar days by submitting to the Company in writing (by post or digital signature) or in a form that can be reproduced in writing (e-mail).

6.2. The Company shall confirm the receipt of the withdrawal application by sending a notice to the Customer.

6.3. The customer is obliged to return the product within 14 calendar days as of the submission of the withdrawal application. The withdrawal period is calculated from the day when the Customer or a third party appointed by him, who is not the carrier of the goods, has taken possession of the product. If the order consists of more than one shipment, the withdrawal period is calculated from the day the last parcel arrives at the Customer.

6.4. Upon withdrawal from the transaction, the Company returns the amounts paid by the Customer to the Customer's bank account no later than 14 days after the product reaches the Company or receives a certificate submitted by the Customer on the return of the product. The Entrepreneur has the right to delay the return of the paid amounts until the Customer has returned the product or submitted a certificate of handover to the post office for the return of the product. When exercising the right of withdrawal, the Customer shall bear all direct costs related to the return of the product.

6.5. In case of exchange or replacement of the product, the Customer shall bear all direct costs related to the return of the product, unless the returned product does not correspond to the ordered one.

6.6. The prerequisite for returning and exchanging the product is a completely unused product, which still has all the labels and other documents accompanying the shipment, including the invoice issued to the Customer.

6.7. The customer can replace the product within 14 days of receipt, if for good reason it was not suitable. When exercising the right of withdrawal, the Customer shall bear all direct costs related to the return of the product.

6.8 If the product returned to the Entrepreneur cannot be replaced due to the change requested by the Customer, the Entrepreneur shall contact the Customer.

6.9 The returned goods must be unused and in the original packaging. All returned products are the customer's responsibility as long as they have reached our warehouse. Make sure that everything is packed correctly and that the risk of damage to the product during transport is excluded.

7. SUBMISSION OF A CLAIM

7.1. The trader is liable for the non-compliance or defect of the goods sold to the customer, which already existed at the time of delivery of the thing. It is the Company's responsibility to rebut the respective presumption.

7.2. Upon discovery of non-conformity of the product or defects of the product, the Customer undertakes to notify the Company immediately, but not later than within 14 days from the receipt of the product, by sending the relevant information to the e-mail address info@ferla.ee

7.3. In case of a product that does not conform to the contract or is defective, the Customer has the right to demand performance of the obligation from the Entrepreneur, withdraw from the contract or cancel the contract and demand compensation for damage, price reduction, interest in case of delay in performance.

7.4. In case of non-compliance or defect of the product, the Customer has the right to first demand free repair or replacement of the product with a compliant and non-defective product or to return the product at the expense of the Company.

The customer has the right to demand a reduction in the purchase price of the product or termination of the contract and a refund of the amounts paid for the product if:

• The operator cannot repair or replace the product or

• the product fails to be repaired or replaced, or

• The company has not remedied the defect in the product within a reasonable time, or

• Unreasonable inconvenience is caused to the customer.

7.5. In case of returning a non-compliant product, the amount paid to the Customer for the product will be reimbursed to the bank account indicated by the Customer within 14 days at the latest. The Entrepreneur has the right to delay the return of the paid amounts until the Customer has returned the product in his possession or submitted a certificate of delivery of the product for return to the post office.

7.6. The Company shall not reimburse the expenses incurred by the Customer in case of non-compliance or defects of the product and shall not be liable for them if:

7.6.1. The value of the product has decreased / the product has been damaged due to the Customer's fault;

7.6.2. Disadvantages have arisen from the misuse of the product, i.e. as a result of incorrect storage;

7.6.3. The value of the product has decreased due to the passage of time during normal use;

7.6.4. There is no proof of purchase.

7.7. Juhul, kui Kliendi ja Ettevõtja vahel on tekkinud erimeelsused toote puuduste osas, on Kliendil õigus pöörduda pretensiooniga Ettevõtja poole, märkides kirjalikus või kirjalikku taasesitamist võimaldavas vormis (e-kiri) esitatud kaebuses ära oma nimi ja kontaktandmed, kaebuse esitamise kuupäev, tootel esinev puudus ning omapoolne soovitav lahendus. Ettevõtja vastab Kliendi kaebusele kirjalikus või kirjalikku taasesitamist võimaldavas vormis (e-kiri) 15 päeva jooksul. Kui ostjal on veebipoe osas pretensioone, tuleb need saata e-kirja aadressile info@ferla.ee

7.8. If the Customer and the Entrepreneur do not reach an agreement on the dispute, the Customer has the right to apply to the Consumer Disputes Committee of the Consumer Protection Board of Estonia for out-of-court settlement of the dispute.

The Consumer Disputes Committee is competent to resolve disputes arising from the agreement concluded between the Customer and the Entrepreneur. The review of the customer's complaint in the commission is free of charge. The laws of the Republic of Estonia are followed in resolving disputes with the Consumer Protection Board in Estonia. The buyer can turn to the European Union Consumer Dispute Resolution Platform.

7.9. In case of disagreement with the decision of the Commission, the parties have the right to apply to the county court of the location of the Company.